Complaints about online shopping rise 536% in 2 years in São Paulo

In 2021, complaints related to online purchases registered by the São Paulo consumer protection system (Procon-SP Foundation) grew 536 percent compared to 2019 – the last year before the beginning of the COVID-19 pandemic. There were 498,877 complaints in 2021 against 301,672 in 2020, and 78,419 in 2019. The data were released this Monday (April […]

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